Personal Assistant Career Application: Word Problems

So you’ve always wanted to be a personal assistant to the wealthy, the famous, the powerful!  Oh, the perks you tell yourself; the glamourthe benefits; the cocktail conversations!

To be a successful personal assistant you’ve got to produce, produce, produce anything asked of you, since you are an extension of them (but one they keep hidden like a blemish or disfigurement – which you’ll quickly discover).

But here’s an excerpt from a “PA Application” specifically asking how you would handle odd situations in order to avoid adding further stress to your boss’s life.  A PA is, after all, the gasket between their boss’s expectations and the reality which most of us endure.

In this section you will be presented with a series of actual situations which faced top-level Personal Assistants.  Please select TWO and in a brief essay,
describe how you would handle the situation.  Your answers will help us assess your creativity, dedication to service, and results orientation.  When you are finished, put down your pencil, remind yourself that every working day as a PA will resemble this test, oh, and you’re top salary will be $10/hour.

1.  Your charge, an adept 14-year old boy has recently been expunged from AOL and his mother (your boss) insists that the charge did nothing wrong, and insists that his privileges be reinstated immediately (including a formal letter of apology and one-month free service).  When you discuss the situation with the charge he insists he did nothing wrong.  You contact AOL as the family representative and discover 2 issues: A) The charge was kicked-off because he was downloading reels of porn videos; B) Only the Mrs. could reinstate the account (given it was her account).

2.  Your boss owns 3 dogs, all of which move to Fisher’s Island for the winter via the family jet (as was explained to you during your interview).

Dog 1:    Silky Terrier (size: Toy: 7″ tall x 9″ long (excluding tongue), 5 pounds),
and is a constant traveling companion via a shoulder-bag carry-on.


Dog 2 & Dog 3:     Bullmastiff (size: Gargantuan: 27″ tall, 135 pounds),
guards country property in neighboring state; aloof; maintain a distance.

You are summoned into your boss’s office and told that the next weekend is when the “pets” should travel to Fisher Island.  Wonderful, you’re thinking, strolling across the tarmac, the toy terrier in a Louis Vuitton doggie bag, and the 2 Mastiff’s flanking you on both sides.  You climb the small stairs into the Bombardier Global Express and make yourself comfortable while attended to by handsome staff.  “The Gary hanger?” you ask.


“Gary?  Oh no. . .impossible; we’re taking that to Valencia for the Ryder’s Cup. . .”  Well, you think, should I ask about the Citation or the Astra (normally on a 24-hour hold for Nanna); “Waukegan then, the Astra or. . .”  She stops you with a flip of the hand; “I thought you’d figure it out, but I guess have to spell it out. . .O-H-A-R-E.”  “Commercial?” I gasp.  “American.  And the Mastiff’s are in the country so you’ll have to get them there, then drive them to the vet for papers or something. . . American has cargo limits of which I’m certain you’re apprised. . .”   Now what?

3.  As powerful as she is in corporate America, she’s able to master only one recipe: spaghetti.  And she uses only one brand and only one size of the very specific brand: Decca No. 12 (not No. 11 or No. 13).  She plans on making New Year’s Day dinner for 25 Fisher Island friends and expects Decca No. 12 to be amply stocked when she opens the pantry door.

It’s December 29 at 3:30 pm when you discover that no grocery store of any size or affiliation in the state of Florida carries Decca No. 12.  You call the family’s local grocer here who will immediately send a case to Fisher Island.  On December 31 at 1:30 pm Immelda calls from Fisher Island inquiring about the spaghetti; she assures you that it hasn’t arrived and the Mrs. will not want to start the New Year (furthermore, hasn’t ever started a New Year without Decca No. 12 since 1968) without the ingredient which assures culinary success!  What do you tell Immelda?  What do you do next?

Good luck and we’ll score your test and post the results!

What It’s Like

 

Upon awakening I remember that today is just one more day in a long line of days and while I know there’s an end to the string I can’t yet see it.  Still under the weight of Clonazepam I haven’t heard Jenni bounding down the stairs ready for a romp.  This hour or two is what I call my lay-over: I’m between medications neither of which are therapeutic; both of which masquerade symptoms of my mental illness.  Heavy and lethargic I pause a moment bedside to take a 30 second assessment of mood, same as last time, whenever last time was.  My memory of yesterday is monochromatic: I’m aware that things happened, but their details blend into the blizzard; yesterday and yesterday’s yesterday and all their predecessors simply disappear during the night.  Even painful arguments, bad news, anger and disappointments flee and aren’t carried forward, but get stopped at the border; most get turned away; a handful are waved through, arbitrarily, and sit idly, stuck, their reason or purpose kept by officials at the border; memories without purpose are like pieces of truck tire littering the highway; of no use.

My medicine awaits: nine orange pills like little life preservers, taken at three different times throughout the day.  The Teva variety lift you quickly, like a propulsion ride at a theme park, but their half-life is only a few motivated, buoyant hours until the bridge disintegrates beneath your feet and down you go, debris tumbling to the bottom; the lethargy is impossible to escape, like a tar pit or a muddy slope, incapacitated you reach for your next dose.  My goal every day is simply to be productive and purposeful.  Incomprehensible on my own.  I hate the fact that my daily life couldn’t produce if not for these nine orange pills.  But without them depression causes my torso to ache, it demands darkness and silence, it prohibits hope, it sleeps.

As usual, at this hour I’m so tired I struggle to fix dinner, to talk to my partner; watching TV, if I wasn’t eating I’d be asleep.

This is what it’s like.  Probably a good thing I won’t remember this tomorrow.

Time To Grow Up (Part 1 of “Career, What Career?”)

Even though I hold an advanced degree from a prestigious university known for its performing arts alumni, when I arrived in Chicago in 1987 my one skill which could be directly applied to working was typing.  Aside from the awards, the accolades, and the New York literary agent, I was essentially unskilled labor with a penchant for writing.

So what happens when serendipity is redefined, from inevitability to dumb luck; what happens when destiny becomes balls that bounce, cookies that crumble, and no matter how long or how hard I stare, there’s nothing in those damned cards!  On top of which the two of us (that beat the odds (especially “gay odds”) and weathered the turbulent tests of fidelity and loneliness to survive a three-year, trans-atlantic, long-distance relationship) will finally step to the front of the line and impart on one small corner of our American Dream.  We’ll rent our first apartment, gladly accept hand-me-down furniture from in-laws, establish bank accounts so that the perfunctory bi-weekly paychecks will magically appear, one after another ad infinitum  all building to an orchestral crescendo heralding every couple’s ultimate goal: a future of happily-ever-afters!

After a dozen interviews I heard the same inane reasoning:  “I can’t hire someone as educated as you for a job like that!”  So I rewrote (and removed) my post-graduate degree and within two weeks I was hired by a local messenger company answering telephones for $5.29 per hour (1987).  It took four months to develop into a caged maniac; promoted to A/R to photocopy microfiche eight hours a day – it took two months before the facial tics started; traded to Customer Service (at a messenger company, Customer Service is akin to W.C. Field’s dog: we got kicked a lot) where I survived thirteen days shy of one year until a brutal and prematurely cold and sleet-slickened Friday afternoon in early November hammered bike messengers and my phone lines were blinking “Mayday!  Mayday!” when, from the other side of dispatch, some moron kept calling my name like an impatient car horn stuck in gridlock. I actually can recall hearing that last straw snap as I bellowed to the moron a string of expletives which crackled loudly like firecrackers.  Problem was, the moron happened to be Mrs. Moron Owners-Young Second Wife.  Precariously riding the subway while holding a wet box filled with desk items, a pink slip and final check was crappy enough: I was an easy target for the pick-pocket whose style was anything but subtle.

There’s got to be a better way than this, I thought as I walked home from the subway station.  There’s got to be something or somewhere I can apply my skills as a playwright.  Within four months Serendipity and her cousin Veracity knocked on our apartment door with an idea. . .

By-(pass) & Bi-(polar)

Please note:  If you know of someone who has had gastric by-pass surgery and is having similar experiences as I’ve described, please share this post with them.  They can send a note to: questions@bypassandbipolar.info.

Fact:  We cannot predict the future.  Fact:  Life has no guarantees.  Fact:  New ideas can be both liberating and debilitating.  Fact:  Those offering a service resulting in permanent physical modification should fully understand the immediate impact as well as future consequences.

Myth:  The Medical Community at-large fully understands the alternative treatment options researched and developed by medical professionals specializing in gastric by-pass surgery due to the post-gastric by-pass patients insufficient absorption of oral medications.

It’s been ten years since I elected to undergo the radical Roux-en-Y gastric by-pass surgery and permanently remove most of my stomach and a length of my small intestine.  The alienation of these two components produces significant weight-loss because: 1) You can’t eat much; and, 2) You can’t absorb much.  Yes, there is a fair amount of adjustment, but the weight literally falls off and stays off with an average regain of ten percent.

Remnants of the “old you” are carted to resale shops or, in my case, high-end tent and boat sail manufacturers.  Everything is absolutely wonderful until you hit a bump in the road say, like a complete mental breakdown. Psychiatrist’s whip out the antipsychotics and antidepressants like they were six-shooters; their effects are hardly immediate; many take as long as six weeks to burrow into your blood stream; still crazy?  No problem, the psychiatrist’s reach for the tommy-gun and another six-weeks pass; nothing.  Up and up and up we go until finally the two of us are sitting in a missile silo and his finger hovers above the launch button.  Dabbing his ever-perspiring brow with a cotton kerchief he mutters repeatedly, “this is unnatural, this is unnatural. . .”

It is unnatural!  Post-gastric by-pass patients have been modified, re-engineered; fundamental human mechanics, basic organ responsibilities, broad physical and chemical hypothesis tested and tried and approved by the FDA have little (if any) effect; we’re the svelte yet queer abomination of opportunistic, profit seeking surgeons that prey on the desperate obese willing to do anything to permanently lose weight.  Malabsorption is the snake oil the surgeons are hawking.

If I sound particularly harsh toward the bariatric profession it’s because I firmly believe that they have abdicated a large chunk of their responsibility not only to their patients, but to their fellow medical colleagues as well.  In  the ten years since I had gastric by-pass surgery, I have learned from a very reputable source, a doctor of some notoriety in the field of obesity, that to his knowledge, no one is, nor anyone has bothered to explore and/or discover and educate the medical community as to an alternative method of transporting medications into the body when oral absorption is impossible or only 25% effective (as is my case).  Or perhaps they could propose a mathematical equation which other medical colleagues could use to increase a gastric by-pass patient’s daily dosing.

The only medication that provides any relief from my mental illness is dextroamphetamine salt prescribed in a volume that aroused the suspicion of local pharmacists who publicly (in the presence of their staff and other customers) strongly suggested that I was either A) An addict or B) A pusher, then flatly refused to honor my doctor’s authorized prescription.

I suffer from a mental illness that kills 40% of those diagnosed by suicide; the commonly practiced treatment of prescribing oral antipsychotics and/or antidepressants is impossible because I elected to undergo gastric by-pass surgery ten years ago; if I become one of those 40% because the doctor’s that promote, promise, and perform these procedures have abdicated their responsibility to provide an effective treatment alternative in ten years, do me a favor: file a class-action lawsuit against every last one of them for their gross negligence!

And Yet She Cried The Day He Died

IMG_0838My earliest recollection of my dad came when I was four or five and he had come home from working as a second shift foas foreman at a drop forge plant.  He was sitting at the kitchen table eating poached eggs and dry toast, washing it down with a boiler maker.  “The Twins” as he would refer to them with great affection were my dad’s undoing; he would drink when manic, especially near the end of an episode, when his aching bitterness and resigned sarcasm hinted at a common premonition: he would soon retreat to his basement work shop for days on end tortured by his emotional evolution, and his inescapable march down the steep stairs of depression.  He must’ve been in the throes of mania  when convention insisted they marry upon discovery that his rakish bullying on the back seat of his Packard on a rural road outside Thorp not only massacred her wide-eyed naiveté but abolished any hope of extricating herself from beneath the clammy, sour-smelling, incoherent beast.  Her surrender of modesty produced more than forty-five minutes of vintage 1955 passion.

They found themselves in a stone-cold courthouse in Green Bay with a couple of bar friends to witness.  My mother clutched a small handful of wildflowers they bought from a farmer’s road stand that morning.  My mother was a beauty queen back in 1955, with full, red lips, wavy, blond hair that fell over her shoulders, and bright, anxious blue eyes.  She stood looking at my father, the barrel-chested, dark-haired, first-generation Norwegian she met less than one month before.  I’m certain that neither one of them intended for the wedding to be the result of a quickie in the back of a sedan on a country road, but in 1955 it was more important to uphold convention than it was to be in love.  No one ever questioned their motives in getting married, instead hoping and wishing them the best of luck in the new life together. They never won the prize of a 1960’s nuclear family, a foursome driving a new sedan, owning a new house in a new sub-division, boys going to the standard public school, belonging to a crisp, new Catholic church, it just never happened.  It never worked out and eventually corroded beyond what was once recognizable as a relationship, and turned physical, my father opting for punches and slaps instead of hugs and kisses. I want to believe that it was hard for both of them, especially my mom, of course, but also my dad, landing punches onto the delicate face; the face of a woman that once he had found so attractive that he invited her to share his rumble seat.  I want to believe that neither of them was a monster, that neither of them hated the other, that maybe, in the beginning they held the same blind, young hope that life would work itself out.

It started with a cymbal crash, or it might’ve been a car accident, or even the frying pan falling out of my mother’s hand as she scrubbed the caked egg.  But it struck with velocity, as though it had been tossed, no, more like it had been thrown, aimed at the floor, or better, the cupboard, for it never made its mark, instead falling short and striking the edge of the table and finally the floor.  My eyes shot open and I listened only to hear the sirens race toward the accident, but the suburb was four-thirty quiet, and the only sharp wheeze I heard bumped first against my door, then slid slowly down to the floor, her form eclipsing the bright kitchen light. As though the car she was driving careened out of control and struck some child in a cross walk I heard her whisper some apology and asked him to think about me.  I slipped out from my bed and crawled over to the rag rug, and put my face to the door.  His voice was a distant gush of slurs and profanity, italicized by the growling.  She stayed there, mashed against my door, her long, painted fingers clutching the same rag rug on which I sat and which had slid half-under the door, clutching, as though her whole life was that simple rag rug.

Suddenly the door thumped with a low, heavy sound, like dropping a melon on the table.  I dropped to the floor and pressed my face into the colorful coils, and saw his black, steel-toed Oxford’s sparkle in the bright overhead light.  I saw the swift shadow, perhaps a bird and heard that same heavy thud, and watched as crimson rain sprinkled the linoleum.  The color spotted the vinyl floor slowly, as though it were being restrained somehow, pulled in, withheld, and swallowed. It was quiet for a moment, the shiny black Oxford’s rolling as though they were standing on the deck of a heaving ship, the scarlet rain drops preceded by a sniffle.  Through the whole time I had held my breath until I exhaled with a small sob.  My mother’s face grew enormous as I saw her eyes and bloodied nose drop to the floor, pressing herself to the door.  Her hand waved him off saying, “Ssh, he’s awake, he’s been listening. . .”  Her bright blue eyes caught mine and we looked at each other for a moment.  As I began to move towards her, to . . . I don’t know what, help her . . . again I saw that fluttering shadow, except this time it was no shadow, but a black, heavy steel-toed Oxford, and it landed its iron nose at the back of her head and crushed her face into the crack at the bottom of the door.  Her eyes didn’t close, but opened further as though she were releasing any blind hope and I moved quickly away from the door and crawled under the bed.  I heard his heavy steps move off and watched as the kitchen light was turned out.

It was months before I could sleep in my bed, often crawling under it once she turned out the lamp and closed the door.  I suppose the worst part though was for her: For me to see her like that, in a position of no hope, no dreams, just the flat end of a hand or the blunt toe of a shoe.