So you’ve always wanted to be a personal assistant to the wealthy, the famous, the powerful! Oh, the perks you tell yourself; the glamour; the benefits; the cocktail conversations!
To be a successful personal assistant you’ve got to produce, produce, produce anything asked of you, since you are an extension of them (but one they keep hidden like a blemish or disfigurement – which you’ll quickly discover).
But here’s an excerpt from a “PA Application” specifically asking how you would handle odd situations in order to avoid adding further stress to your boss’s life. A PA is, after all, the gasket between their boss’s expectations and the reality which most of us endure.
In this section you will be presented with a series of actual situations which faced top-level Personal Assistants. Please select TWO and in a brief essay,
describe how you would handle the situation. Your answers will help us assess your creativity, dedication to service, and results orientation. When you are finished, put down your pencil, remind yourself that every working day as a PA will resemble this test, oh, and you’re top salary will be $10/hour.
1. Your charge, an adept 14-year old boy has recently been expunged from AOL and his mother (your boss) insists that the charge did nothing wrong, and insists that his privileges be reinstated immediately (including a formal letter of apology and one-month free service). When you discuss the situation with the charge he insists he did nothing wrong. You contact AOL as the family representative and discover 2 issues: A) The charge was kicked-off because he was downloading reels of porn videos; B) Only the Mrs. could reinstate the account (given it was her account).
2. Your boss owns 3 dogs, all of which move to Fisher’s Island for the winter via the family jet (as was explained to you during your interview).
Dog 1: Silky Terrier (size: Toy: 7″ tall x 9″ long (excluding tongue), 5 pounds),
and is a constant traveling companion via a shoulder-bag carry-on.
You are summoned into your boss’s office and told that the next weekend is when the “pets” should travel to Fisher Island. Wonderful, you’re thinking, strolling across the tarmac, the toy terrier in a Louis Vuitton doggie bag, and the 2 Mastiff’s flanking you on both sides. You climb the small stairs into the Bombardier Global Express and make yourself comfortable while attended to by handsome staff. “The Gary hanger?” you ask.
“Gary? Oh no. . .impossible; we’re taking that to Valencia for the Ryder’s Cup. . .” Well, you think, should I ask about the Citation or the Astra (normally on a 24-hour hold for Nanna); “Waukegan then, the Astra or. . .” She stops you with a flip of the hand; “I thought you’d figure it out, but I guess I have to spell it out. . .O-H-A-R-E.” “Commercial?” I gasp. “American. And the Mastiff’s are in the country so you’ll have to get them there, then drive them to the vet for papers or something. . . American has cargo limits of which I’m certain you’re apprised. . .” Now what?
3. As powerful as she is in corporate America, she’s able to master only one recipe: spaghetti. And she uses only one brand and only one size of the very specific brand: Decca No. 12 (not No. 11 or No. 13). She plans on making New Year’s Day dinner for 25 Fisher Island friends and expects Decca No. 12 to be amply stocked when she opens the pantry door.
It’s December 29 at 3:30 pm when you discover that no grocery store of any size or affiliation in the state of Florida carries Decca No. 12. You call the family’s local grocer here who will immediately send a case to Fisher Island. On December 31 at 1:30 pm Immelda calls from Fisher Island inquiring about the spaghetti; she assures you that it hasn’t arrived and the Mrs. will not want to start the New Year (furthermore, hasn’t ever started a New Year without Decca No. 12 since 1968) without the ingredient which assures culinary success! What do you tell Immelda? What do you do next?
Good luck and we’ll score your test and post the results!