What does fifteen minutes mean to you? To me, it’s a short walk with Jenni or the edgy, flinching time I endure, while sharp picks and mirrors and a fistful of rubberized fingers examine my mouth.
To a heart attack it’s pay dirt; to a stroke it’s a killing; to an overdose it’s long enough; it’s 25% of your critical hour.
It was the way he answered the phone and repeated “nauseous” that prompted my intervention and a feeble attempt at reassurance, “I’ll call 9-1-1,” which began a 15-minute byzantine pursuit through a labyrinth of indifference, ignorance, misinformation, unyielding tenacity, irrationality, and finally the grossly delayed ringing of the fire department serving my brother‘s address.
In this age of instantaneous access to millions and millions of useless and the occasional entertaining tidbit of useless information, we assume that a federal infrastructure would be installed and activated and by dialing three simple digits you would be transferred to the emergency department serving your father’s address.
But there isn’t. Instead you’re passed along with great indifference until, smartphone in hand, you’re barely capable of performing search after search of increasingly familiar street names and coverage maps and administrative offices which you call in desperation and quickly evaporating hope.
Fifteen minutes while your brother or sister or father or mother follow your misguided instructions based on years of same-city-9-1-1-calls. Who would ever think that soliciting an emergency service would be impossible. Impossible? Really? Impossible, while your brother or sister or mother or father sits alone in their home slowly dying.
Without question, the federal government should appropriate whatever amount of money it will cost to rebuild a one-city call center into a network of transferable calls to the exact city where emergency help is needed. Please, spend less of our money on bombs which kill scores of innocent people in faraway countries and use it here at home for emergency call-centers purposefully designed to assure the caller that first responders are on route to your brother or sister or mother or father’s house to save their lives.
- Emergency in the 911 call center (dvidshub.net)
- RUMC Emergency Department’s Major Changes Aim To Improve Urgent Care (statenisland.ny1.com)
- Working for faster response times in Davidson County (myfox8.com)